Our Process

Step 1  Free 20 minute Discovery Call

During this call we will:

  • Listen to your situation without judgement.
  • Gain an understanding of your housing or disability benefits issue.
  • Explain the support we can offer.
  • Answer any initial questions you may have.
  • Discuss the next steps if you decide to work with us.

 

There is no obligation to proceed after the call.

 

The Discovery Call does not include:

  • ✖ Detailed case advice
  • ✖ Reviewing documents
  • ✖ Drafting letters or forms
  • ✖ Full legal or benefits assessments

Step 2 - Initial Consultation

If you decide to proceed, we'll arrange a more detailed consultation to fully understand your circumstances. We'll review any relevant documents, discuss your objectives and explain your rights, options and the best course of action.

Step 3 -Tailored Advice & Action Plan

Following your consultation, you'll receive practical, personalised advice based on your individual circumstances. Where appropriate, we'll provide a clear action plan outlining the recommended next steps.

Step 4 – Ongoing Support

If you require further assistance, we can continue to support you by reviewing documents, preparing correspondence, helping with applications, complaints, Mandatory Reconsiderations, tribunal preparation and other agreed services.

Step 5 – Achieving the Best Possible Outcome

Our goal is to provide professional guidance and practical support that empowers you to make informed decisions and work towards the best possible outcome for your housing or disability benefits matter.

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