Driven by Expertise, Empathy, and Integrity
Committed to Supporting Your Housing Journey
Founded to bridge the gap in understanding complex housing and benefits systems, our consultancy is dedicated to empowering individuals and families. We value transparency, empathy, and personalised support to help clients access the housing and benefits they deserve.
Whether you're facing a housing issue, navigating the disability benefits system or simply unsure of your rights, choosing the right adviser matters.
Our approach is built on trust, integrity and clear communication, because we believe everyone deserves to understand their rights and feel empowered to make informed decisions.
Meet Cherelle
Hi, I’m Cherelle, founder of Housing & Benefits Insight Consultancy. With over 22 years’ experience working within housing, I have developed a deep understanding of the challenges people face when trying to navigate housing services, tenancy matters and disability benefits. Alongside my professional qualifications and investigative experience, I also bring personal insight into the DLA and PIP process. I created this consultancy to provide the clear, honest and compassionate support that people often need during difficult and uncertain times—helping every client feel heard, informed and more confident about the way forward.
Experienced Professionals Here to Guide You
What Sets Us Apart?
Over 22 years of professional housing experience
We have extensive experience across the UK social housing sector, including tenancy management, rent arrears and income management, allocations, leaseholder services, repairs, Right to Buy, complaints handling and tenancy fraud investigations.
Qualified and knowledgeable
Our qualifications and professional development reflect our commitment to providing high-quality advice, including:
- BA (Hons) Accounting & Finance
- Level 3 Certificate in Housing Practice (Chartered Institute of Housing)
- Level 5 Professional Certificate in Investigations, including specialist knowledge of tenancy fraud investigations
This broad knowledge enables us to understand both the operational and financial aspects of housing management while delivering practical, solution-focused advice.
Professional and lived experience
Alongside our professional expertise, we have first-hand experience of navigating the Disability Living Allowance (DLA) and Personal Independence Payment (PIP) systems since 2008, including completing applications, requesting Mandatory Reconsiderations and preparing for tribunal appeals. This provides a unique perspective and a genuine understanding of the challenges many clients face.
Extensive customer service experience
Helping people has always been at the heart of what we do. With many years of customer-facing experience, we pride ourselves on listening carefully, communicating clearly and treating every client with dignity, respect and professionalism.
Independent, honest advice
We provide clear, practical guidance that is tailored to your individual circumstances. Our aim is to help you understand your rights, explore your options and make informed decisions with confidence.
This combination of professional knowledge and lived experience provides a unique understanding of the challenges clients can face when dealing with housing and disability benefits matters. We understand that every case is personal, which is why we take the time to listen, explain complex processes in plain English and provide practical, tailored advice at every stage.
We believe every client deserves honest guidance, respectful communication and a service built on trust, integrity and professionalism. From your initial consultation through to the conclusion of your case, you'll receive independent advice that is focused on helping you understand your rights, make informed decisions and achieve the best possible outcome.
