Privacy Notice
This Privacy Notice explains how Housing & Benefits Insight Consultancy collects, uses, stores and protects your personal information in accordance with the UK GDPR and the Data Protection Act 2018.
01
Who We Are
Housing & Benefits Insight Consultancy is an independent consultancy providing housing and disability benefits advice.
02
Information We Collect
We may collect your name, address, contact details, date of birth, benefit information, tenancy information, supporting evidence and correspondence relevant to your case.
03
How We Use Your Information
We use your information to provide advice, prepare documents, communicate with organisations on your behalf (where authorised), issue invoices and manage your case.
04
Legal Basis
We process your information to fulfil our contract with you, comply with legal obligations and, where applicable, based on your consent.
05
Who We Share Information With
Only where necessary and authorised, such as landlords, local authorities, the DWP, tribunals or complaint bodies.
06
07
How Long Do We Keep Your Data
We retain records only for as long as necessary to provide services and meet legal obligations.
08
Your Rights
You may request access, correction, deletion, restriction or object to processing where applicable.
Under UK GDPR, you have the following rights:
- Right of Access: You can request a copy of the personal data we hold about you
- Right to Rectification: You can ask us to correct inaccurate or incomplete data
- Right to Erasure: You can request deletion of your data in certain circumstances
- Right to Restriction: You can ask us to limit how we use your data
- Right to Data Portability: You can request your data in a portable format
- Right to Object: You can object to certain types of processing
- Rights Related to Automated Decision-Making: You have rights relating to automated decision-making and profiling
Please note that some of these rights may be limited where we have an overriding legal obligation or legitimate interest. For example, we cannot delete your file if we are required to retain it for regulatory purposes.
To exercise any of these rights, please contact us at info@housingbenefitsinsight.co.uk. We will respond within one month.
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Complaints
If you are unhappy with how your data is handled, contact us first. You also have the right to complain to the Information Commissioner's Office (ICO).